Our Policies

As a full-service vacation rental management company, the following policies and procedures have been put in place to ensure quality service for both our guests and the property owners of our properties

CANCELLATION POLICY/GUEST REFUND POLICY

• A $50 cancellation fee will be charged for any cancelled reservation
• Bookings cancelled at least 30 days before the start of the stay will receive a 100% refund
• Bookings cancelled at least 14 days before the start of the stay will receive a 50% refund
• No refund if cancelled within 14 days of the stay

WINTER SEASONAL/MONTHLY POLICY

All reservations are final. If you should have to cancel for any reason, we cannot refund money unless we are able to rebook the property for the same dates. If the property is rebooked your funds will be returned. We do not refund for weather events.

CHECK-IN/OUT TIMES

Check in/out Times After signing your rental agreement, you’ll receive a link with all your check-in and check-out instructions. Here’s what to expect: Two days before your arrival, the link will provide directions to your property along with details on accessing keys or door codes. Check-in time is 4:00 PM unless an early check-in has been pre-approved. Check-out time is 10:00 AM. Your check-out instructions are included in the same link as your check-in details. Refunds are not issued for early check-outs.

PET POLICY

Morton & Furbish Vacation Rentals offers a selection of pet-friendly properties for our guests. If you choose to bring a pet to one of these properties, a $25/day pet fee will be added to your reservation and we will send you a pet agreement to sign. Important Reminder: Pets are not permitted in non-pet-friendly properties. If evidence of a pet is found in a non-pet-friendly property, a $200 fee will be charged to your account to cover special cleaning costs. In addition, you will be required to vacate the property immediately, and all payments made will be forfeited.

PROTECT YOUR VACATION

We offer optional travel insurance through Play Travel Protection to help protect your vacation investment in the event of unexpected changes to your plans, with two options available: Standard Travel Protection, which costs 7% of your reservation total and provides reimbursement for up to 100% of your prepaid, non-refundable trip costs if you need to cancel or interrupt your stay for one of 30+ covered reasons such as illness, injury, or other qualifying events, and Travel Protection with Cancel For Any Reason (CFAR), which costs 10.8% of your reservation total and includes all Standard benefits plus the flexibility to cancel for any reason not otherwise covered and receive a partial reimbursement of 60% of your trip cost (CFAR is not available to guests from NY or WA); important details include that travel insurance must be purchased within 14 days of booking, Standard Travel Protection must be purchased within 5 days if the reservation is made less than 30 days before check-in, CFAR must be purchased at least 30 days prior to check-in and cancellations must be made at least 3 days before arrival, and coverage details, eligibility, and exclusions may vary by state or province; we strongly recommend travel insurance as unexpected situations can arise before or during your trip and it can help protect your investment and provide peace of mind—for example, on a $1,000 reservation, Standard Travel Protection would cost approximately $70 and may help recover costs in the event of a covered cancellation; for full details, visit https://playtravelprotection.com/coverage-overview/ or call 1-833-610-0736.

RENTAL AGREEMENT

When you book a vacation rental with Morton & Furbish Vacation Rentals, you are agreeing to the rental terms and conditions outlined in our Vacation Rental Agreement. You will be emailed a copy of the rental agreement at the time of booking, and may review the details of the Morton & Furbish Vacation Rental Agreement by clicking the button below.